At Shivam Panchal Labels, we want orders to reach our B2B customers in proper condition.
Because our website is focused on wholesale and bulk orders, returns are handled according to the conditions mentioned below.
When Can You Request a Return?
A return request may be considered in cases such as:
- Wrong product received
- Wrong size, colour, or variation received
- Product received damaged
- Manufacturing defect or major product issue
The issue must be reported within 7 days of delivery.
What We Need From You
When contacting us about a return, please provide:
- Order number
- Product details
- Reason for return
- Clear photographs of the product
- Photographs of the packaging, where relevant
We may request additional information if required to review the issue.
Product Condition
Products must be returned in the condition required by our return instructions.
Products that have been used, washed, damaged after delivery, altered, or otherwise changed may not qualify for return.
Return Approval
All return requests are subject to review and approval.
Please do not send products back before contacting us and receiving return instructions.
Wrong or Damaged Product
If we confirm that the wrong or damaged product was supplied, we will discuss the appropriate resolution with you, which may include replacement, credit, refund, or another suitable solution depending on the situation.
Non-Returnable Situations
Returns may not be accepted for:
- Change of mind
- Incorrect product selection by the customer
- Products damaged after delivery due to customer handling
- Products that have been used or washed
- Claims made after the applicable return period
- Products returned without prior approval
Refunds
If a refund is approved, it will be processed through the applicable payment method or another agreed method.
The time taken for the amount to reflect in your account may depend on the payment provider or bank.
Wholesale Orders
For bulk orders, return and replacement decisions may depend on the nature and quantity of the issue. Customers should inspect their shipment and report any problem as soon as possible after delivery.
Contact Us
For return-related queries:
- Shivam Panchal Labels
- Owner: Shivam Panchal
- Email: support@shivampanchallabels.in
- Phone: +91 9540376544
- Address: Hno-46 Pushpa Garden Behta Hazipur Loni Ghaziabad UP – 201102
